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FAQ's

 

WHAT CURRENCY ARE YOUR PRICES DISPLAYED IN?

All prices are in New Zealand dollars.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by Visa, MasterCard, PayPal and Afterpay.

CAN I RETURN AN ONLINE ORDER TO The Designer Bank?

Yes, you can return your full price online order for a refund or exchange. Please return your garment in original condition to The Designer Bank, 222 Great North Road, Winton,

Please email us to let us know the garment is being returned within 5 days of receipt of the garment and return to us within 14 days.

CAN I RETURN A SALE ITEM?

SALE items are Final SALE.

DO I HAVE TO PAY CUSTOMS AND IMPORT DUTIES?

If you are purchasing anything from our website and you live outside of New Zealand please be aware of any import duties and taxes that may be charged on delivery into your country. These charges depend on your country's import legislation and are not covered by The Designer Bank. If these taxes are imposed, the approximate delivery time may be affected.

HOW DO I TRACK MY ORDER?

When your order has left us you will receive an e-mail with a tracking reference.

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